Become a Nordea customer

How to become a customer in Nordea

Contact us and we will tell you how to proceed.

Why we ask questions

We want to know you before we advise you. The better we know you, the more individualised our recommendations will be. So we ask all our customers questions because we want to establish and maintain long relationships. 

However, some of our questions we ask for other reasons. As one of the largest banks in Europe, we take our responsibility in society seriously. We work proactively to protect our customers, our company and society at large from illegal activities and we oppose money laundering, human trafficking, drug dealing, terrorist financing, illegal arms trading, tax evasion and so on. 

Be careful out there

Criminals may try to use you for illegal activities. You can help fighting crime with a few measures. Never let anyone use your bank account. Make sure that your computer has sufficient protection and that you are careful when you receive unsolicited e-mails or are asked to click on links.

Why we ask questions Our services Valid identification Corporate Customers FAQ Why we ask questions

Why do we ask you?

We know that almost all customers are honest, but in order to find the few that are not, we need to ask everybody questions without exception. And when you and other customers answer our questions, you contribute to preventing illegal operations.
Many countries have similar laws, regulations, policies, sanctions and instructions which banks have to follow to prevent financial crime.

Hence, we ask several questions when you want to become a customer at Nordea and we will continue to ask questions throughout our relationship. We may ask about the origin of funds credited to your account or why you need to use certain of our services. All information from you is kept confidential in accordance with the bank secrecy rules.

We cannot always perform requested services

In the rare cases where we do not get sufficient information, we are not permitted to perform the requested service.

Identity and authentication

We need documentation confirming your identity and address. When relevant, we will need documentation of your business registration and a verified right to represent the company. We may also ask if you hold a prominent public function in a ministry or the like.

Our services

As a Nordea customer you will have access to a broad range of products and services.

Daily use of the bank

  • Salary account/transaction account
  • Debit card/credit card
  • Netbank
  • Contact Centre

Savings and investment

  • Savings account/Funds
  • Pension

Loans and credit

  • Mortgage
  • Car loan/boat loan
  • Consumer credit/overdraft facility on salary account

Insurances

  • Personal insurances
  • Non-life insurances
Valid identification

Valid identification - establishment of a new customer relationship

On establishing a customer relationship Nordea is required to ask for valid identification in writing. A description of documents accepted as valid identification for this purpose is given below.

Please note: The identity document must be original and must not have expired. 

  • Passport (not emergency passport) 
  • National ID card issued by an EU country 
  • Norwegian immigrant's passport (blue) 
  • Norwegian refugee travel document (green) 

The only proof of identity accepted for the issuance of BankID is a valid passport.

Corporate Customers

If you are a corporate entity you will find information on how to become a customer here.

FAQ
How will you use information?
Svar:

Norwegian authorities have requested that all Norwegian banks obtain information as to how their customers use bank products and services. This information must be registered and updated regularly. 

As a bank our responsibility includes fighting fraud attempts, ID theft and financial crime such as tax evasion, money laundering and terror financing. The information you provide is an important contribution to this work.

I’ve been a customer in Nordea for many years. Why is it necessary for me to provide this information?
Svar:

Norwegian authorities have requested that all Norwegian banks obtain information as to how their customers use bank products and services. 

This information must be registered and updated regularly throughout the customer relations. This is why we need to collect this information even though you’ve been a customer for many years.

Can the bank reply on my behalf?
Svar:

We want you to provide your own answers. For assistance contact Customer Service, tel. 23 20 60 03, 08.00–16.00, Monday to Friday.

Can the bank reply on my behalf?
Svar:

It’s important that you reply to the questions and provide the information to ensure that our information is up to date and correct. If we notice your information is missing, it could result in us taking measures and blocking your access to the mobile bank and netbank services until you have provided us with the information.
Questions? Contact Customer Service, tel. 23 20 60 03, 08.00–16.00, Monday to Friday.

Can the bank reply on my behalf?
Svar:

When you log in via the netbank or nordea.no/KYC, you’ll see a padlock in the address field. This means the site is safe. You will not be asked to log in via any other sites or web addresses. We encourage you to always enter nordea.no manually in the address field.

When completing the electronic form you will not be asked to provide your bank account number or a code from your code device.

Before completing the form you could also check that name and national identification number are inserted automatically.  If you’re unsure whether or not it is Nordea that has contacted you, you can contact Customer Service, tel. 23 20 60 03, 08.00–16.00, Monday to Friday.