Become a Nordea customer

How to become a customer in Nordea

Contact us and we will tell you how to proceed.

Why we ask questions

We want to know you before we advise you. The better we know you, the more individualised our recommendations will be. So we ask all our customers questions because we want to establish and maintain long relationships. 

However, some of our questions we ask for other reasons. As one of the largest banks in Europe, we take our responsibility in society seriously. We work proactively to protect our customers, our company and society at large from illegal activities and we oppose money laundering, human trafficking, drug dealing, terrorist financing, illegal arms trading, tax evasion and so on. 

Be careful out there

Criminals may try to use you for illegal activities. You can help fighting crime with a few measures. Never let anyone use your bank account. Make sure that your computer has sufficient protection and that you are careful when you receive unsolicited e-mails or are asked to click on links.

Why we ask questions Our services Valid identification Corporate Customers Why we ask questions

Why do we ask you?

We know that almost all customers are honest, but in order to find the few that are not, we need to ask everybody questions without exception. And when you and other customers answer our questions, you contribute to preventing illegal operations.
Many countries have similar laws, regulations, policies, sanctions and instructions which banks have to follow to prevent financial crime.

Hence, we ask several questions when you want to become a customer at Nordea and we will continue to ask questions throughout our relationship. We may ask about the origin of funds credited to your account or why you need to use certain of our services. All information from you is kept confidential in accordance with the bank secrecy rules.

We cannot always perform requested services

In the rare cases where we do not get sufficient information, we are not permitted to perform the requested service.

Identity and authentication

We need documentation confirming your identity and address. For example your passport, driver’s licence or other official ID with photo. When relevant, we will need documentation of your business registration and a verified right to represent the company. We may also ask if you hold a prominent public function in a ministry or the like.

Tax liabilities in the US

Norway has signed an agreement with the US, called an Intergovernmental agreement (IGA). This agreement derives from the US tax legislation FATCA (Foreign Account Tax Compliance Act). Under the FATCA law financial institutions all over the world are required to identify and report the aggregated amounts on accounts held by US persons. Read more about IGA and FATCA on IRS’s homepage. You find a link on this page.

If you have received a letter from us saying that you need to provide us with information regarding this, you will need to fill in a form. Use the links below to open the forms. The documents you reach from these links replaces the earlier used forms W8-BEN, W-8BEN-E, W9 and the previous self certification for entities.

FATCA forms
Customer FormInformation
Individuals Self certification (pdf, 257 KB)Åpnes i nytt vindu - (replaces earlier used forms W8-BEN and W9.)Instructions for how to fill in the form are found inside the form. 
Entities Self certification (pdf, 276 KB)Åpnes i nytt vindu - (replaces earlier used form W8-BEN-E, W9 and the previous self certification for entities)Instructions for how to fill in the form are found inside the form. 

If you need another form, you can find all forms on the IRS homepageÅpnes i nytt vindu

Please note that Nordea is unable to offer tax advice in relation to FATCA. For tax-related questions please contact your professional tax advisor or search the IRS website.

What is FATCA?

FATCA is the US Foreign Account Tax Compliance Act intended to counter tax evasion in the US. The Nordic countries have all agreed to implement the FATCA requirements into local law, including provisions stipulating that financial institutions must identify US Reportable Persons among their customers. Similar agreements have been entered into by a significant number of countries worldwide.

FATCA has or will be implemented into local law in all Nordic and Baltic countries.

What is the impact of FATCA?

As a result of FATCA, financial institutions are under an obligation to identify those of their customers that are US persons and subsequently report information about financial accounts held by these customers, directly or indirectly, on an annual basis. The financial institutions report to the local tax authorities in their respective countries (except in some countries where they report directly to the IRS).

Since FATCA has or will be implemented into local law in each Nordea country except Russia (where Nordea has signed an agreement of compliance directly with the IRS), Nordea must be fully compliant in each country and must therefore review all current customers, and all customers coming into the bank, to confirm their FATCA status. Where necessary, Nordea will contact customers for further information.

Nordea must also withhold on US source FDAP payments to certain financial institutions that do not comply with FATCA.

Is Nordea the only bank doing this?

No, all financial institutions are required to comply with the requirements of FATCA, however, their approach may differ from the one taken by Nordea.

Why does other banks ask for different documentation than Nordea?

Financial institutions may have different approaches to how they collect information from customers in order to verify their FATCA status; therefore the forms may differ between banks. Nordea cannot advise you on your FATCA classification or US tax status; so if you need further support, you should consult a tax professional.

What is Nordea required to do in order to comply?

Nordea must:

  • Conduct a review of existing and new customers to identify those that are US reportable under FATCA. 
  • Report information to the local tax authorities (except in Russia and Switzerland where Nordea reports directly to the IRS) about all accounts held directly or indirectly by US persons. Nordea will also have to report information about accounts held by customers who do not respond to questions regarding their US status.
  • Withhold on US source FDAP payments to certain financial institutions that do not comply with FATCA.
Does FACTA replace the other US rules?

No, FATCA (the laws implemented locally) only regulates the customer due diligence and reporting that financial institutions must perform. It does not affect the tax laws you as a person must consider.

Nordea recommends you to consult a tax professional if you have any questions regarding tax rules.

What information will Nordea report to the local tax authorities?

The information to be submitted includes name, address and US taxpayer identification number as well as account numbers and balances.

How are individuals affected?

Am I only affected if I’m a US citizen?
No, the law specifies a number of criteria that financial institutions must look for in respect of all customer accounts in order to determine if someone may be a US person. Customers with accounts that meet any of these criteria may be contacted in order to obtain further information.

  • US citizenship or residence
  • US place of birth
  • Work permits (“Green Cards”)
  • Persons who spend a significant number of days in the US each year
  • US address on file
  • US telephone number on file
  • Recurring payments to an account maintained in the US
  • Powers of attorney or signatory authority granted to a person with a US address
  • Instances where a “care of” address is the sole address on file

Note that financial institutions are required to search their customer bases for indications of US persons and may therefore contact customers who are in fact not US persons.

I am a US person. How am I affected?
If you are a US person, Nordea may contact you in order to obtain further documentation. You may also wish to determine if you are required to submit any other information to the US authorities.
Note that Nordea cannot give you any advice on this, so please contact a professional tax advisor.
Nordea is required to report information about you and your accounts to the local tax authorities annually, except in Russia and Switzerland where Nordea reports directly to the IRS annually.

I am not a US person. How am I affected?
Most customers who are not US persons will see a minimal impact and will not be required to act. However, Nordea may contact you to confirm your status as a non-US person if there is reason to believe that you may be a US person for FATCA purposes.
Note that if you have a joint account with a US person, this account will be treated as being subject to the FATCA regulations.

How are corporations and other entities affected?

Are only US companies affected?
No, FATCA has a wider impact that goes beyond just US companies. Nordea will contact many customers worldwide to determine their FATCA status in order to be able to classify each customer. This may take place using Nordea forms or US tax forms, depending on what information is needed.

I am a US person and own a large part of the shares in a company – how am I affected?
Since you own a large part of the shares in a company, you are most likely a beneficial owner/controlling person in that company. Nordea may be required to report information about you, but that depends on the business your company is conducting. 

If your company’s business is “passive”, Nordea must report information about you if you are a beneficial owner/controlling person in that company. A company may be seen as passive if for instance more than 50 percent of the income of the company consists of interest or dividends.

What types of documentation will I have to provide?

Nordea will contact affected customers and provide full details as to what information is needed and what forms must be completed for FATCA purposes. 

Will Nordea provide me with all necessary forms?

Yes, when Nordea contacts a customer, we will either include the relevant forms or provide links to a website from which they may be downloaded.

What will Nordea do if I do not provide the information requested under FATCA?

Under the FATCA regulations, financial institutions are under an obligation to treat customers who do not provide the information requested as US reportable persons. This means that Nordea will report the same information about such customers to the local tax authorities as it will about those having provided documentation confirming their status as US persons.

In some exceptional circumstances, financial institutions may be required to withhold tax on certain US source payments coming into accounts held by customers who have not provided the information requested.

Our services

As a Nordea customer you will have access to a broad range of products and services.

Daily use of the bank

  • Salary account/transaction account
  • Debit card/credit card
  • Netbank
  • Contact Centre

Savings and investment

  • Savings account/Funds
  • Pension

Loans and credit

  • Mortgage
  • Car loan/boat loan
  • Consumer credit/overdraft facility on salary account


  • Personal insurances
  • Non-life insurances
Valid identification

Valid identification - establishment of a new customer relationship

On establishing a customer relationship Nordea is required to ask for valid identification in writing. A description of documents accepted as valid identification for this purpose is given below.

Please note: The identity document must be original and must not have expired. 

  • Passport (not emergency passport) 
  • National ID card issued by an EU country 
  • Norwegian immigrant's passport (blue) 
  • Norwegian refugee travel document (green) 

The only proof of identity accepted for the issuance of BankID is a valid passport.

Corporate Customers

If you are a corporate entity you will find information on how to become a customer here.